Eflow

How to Contact eFlow in Ireland: A Comprehensive Guide

eFlow is the operator of the M50 toll in Dublin, Ireland, and also manages electronic tolling on other roads nationwide. Whether you need help setting up a toll account, have a query about toll charges, or want to resolve a penalty notice, eFlow provides various ways to get in touch. This guide explains the best methods to contact eFlow and resolve common issues quickly and efficiently.

1. Why You Might Need to Contact eFlow

Customers often reach out to eFlow for various reasons, including:

Account Setup and Management
- Registering a new account or adding vehicles.
- Updating payment methods, personal details, or vehicle information.
Toll Payments and Charges
- Queries about M50 toll fees, electronic tags, or video-based tolling.
- Paying missed or outstanding tolls to avoid penalties.
Penalty Notices
- Disputing a penalty charge notice (PCN) if you believe it was issued in error.
- Arranging payments for overdue tolls or penalty charges.
Top-Up and Credit Checks
- Ensuring your eFlow tag account has sufficient credit.
- Understanding low-balance notifications and auto top-up options.
Complaints or Feedback
- Reporting issues with toll equipment, billing errors, or online account services.
- Providing suggestions for service improvements.

2. Using the eFlow Website

The official eFlow website is a primary resource for managing toll accounts and finding self-help tools.

Key Online Services

Manage Your Account
- Visit www.eflow.ie and log in to your personal or business account.
- Add or remove vehicles, update payment details, and view transaction history.
Pay a Toll
- Make single-trip payments for the M50 toll if you’re an occasional user.
- Pay outstanding tolls or penalty notices before late fees accumulate.
FAQs and Help
- Access Help & Support for FAQs about toll charges, penalty notices, and account setup.
- Find guides on how to use electronic tags or pay by video detection.

When to Use the Website

For routine tasks like paying a toll, topping up your account, or updating vehicle info.
To check if your question is answered in the FAQs before contacting eFlow directly.

3. Calling eFlow Customer Service

If your question is more complex, you prefer real-time assistance, or you need to discuss a penalty notice, calling eFlow might be the quickest way.

Contact Number

eFlow Customer Service: 0818 50 10 50 (within Ireland)

(If calling from abroad or using a non-standard provider, check the eFlow Contact Page for alternate numbers.)

Hours of Operation

Monday to Friday: 8 AM – 9 PM
Saturday and Sunday: 10 AM – 6:30 PM
Bank Holidays: Hours may vary; verify on eFlow’s website if unsure.

Tips for Calling

Have your vehicle registration number or eFlow account details ready.
Note any penalty reference numbers or invoice IDs if calling about charges.
Avoid peak times (lunchtime or late afternoon) to reduce waiting periods.

4. Email and Online Contact Forms

For non-urgent issues or detailed queries, emailing eFlow or using their online form can be effective.

Email or Online Form

Online Contact Form: Visit the Contact Us page on eFlow’s website.
Email: If an email address is provided (occasionally eFlow changes this), use it to describe your issue and attach any relevant documents.

When to Use Email or Forms

If you want a written record of your correspondence.
For detailed queries, such as penalty dispute documentation or billing issues with attachments.
Expect a response within a few working days, so use the phone line for urgent matters.

5. Social Media and Updates

eFlow maintains a presence on social media platforms, primarily for announcements and service updates.

Social Media Channels

Twitter: @eFlow_ie – Follow for updates on toll operations, system outages, or special notices.
Facebook: eFlow.ie – General announcements and customer reminders.

Tips for Social Media

Don’t post personal or sensitive account details in public comments.
Use direct messages if you need to provide any account-specific info, although eFlow may direct you to their official channels.
Social media is best for quick updates or general inquiries, not complex account issues.

6. Common Issues and Solutions

Missed M50 Toll Payment

Immediate Payment: Visit www.eflow.ie or call 0818 50 10 50 to pay within the grace period.
Penalty Charges: If the due date has passed, penalties may apply. Contact eFlow to settle quickly and avoid further costs.

Penalty Charge Notice (PCN) Dispute

Check Details: Confirm the vehicle registration, date, and time are correct.
Submit a Dispute: Use the online form or call eFlow to provide evidence if you believe the PCN is incorrect.
Follow Up: Keep records of your communication for future reference.

Changing Vehicle or Payment Method

Online Account: Log in to update registration details or switch payment cards.
Tag Transfer: If you have an electronic tag, ensure it’s correctly attached to the new vehicle.

Low/No Balance on Tag Account

Top-Up: Enable auto top-up or make a manual payment.
Check Notifications: eFlow sends low-balance alerts by email or SMS if you’ve opted in.

Account Login Issues

Password Reset: Use the “Forgot Password?” option on the login page.
Contact Customer Service if you still can’t access your account or have been locked out.

7. Complaints and Escalations

If you’re dissatisfied with eFlow’s response, there’s a procedure for escalating complaints:

Steps to File a Complaint

Contact eFlow Customer Service
- Call 0818 50 10 50 or submit the online form.
- Clearly indicate that you’re making a complaint and request a reference number.
Formal Complaint in Writing
- If the issue remains unresolved, consider sending a written complaint.
- Provide your account details, vehicle registration, and a concise summary of the problem.
Transport Infrastructure Ireland (TII)
- If eFlow (operated by French company Egis Projects) cannot resolve your issue, you can contact TII, which oversees toll operations in Ireland.
- Keep records of all your communications with eFlow before escalating.

8. Conclusion

eFlow provides multiple ways to manage toll payments and resolve any issues—from their user-friendly website and online account options to a dedicated phone line for real-time support. By preparing relevant details—such as your vehicle registration, account information, and any penalty notice references—you can expedite the process. Whether you’re a commuter with a registered tag or an occasional user paying online, the steps in this guide will help you handle toll-related questions, avoid penalties, and keep your journeys on Ireland’s roads hassle-free.